Frequently Asked Questions (FAQ) – Your Gemstone Shopping Guide
Welcome to our Frequently Asked Questions (FAQ) page, designed to provide you with quick answers to common queries about our gemstone products and services. If you have any further questions, feel free to reach out to our support team for personalized assistance. Your satisfaction is our priority.
Are your gemstones natural or synthetic?
We exclusively offer 100% natural gemstones sourced from reputable mines around the world. Our commitment to authenticity ensures that each gemstone carries the unique beauty bestowed upon it by nature.
How do I know the quality of the gemstone I'm purchasing?
Our team of experienced gemologists carefully examines each gemstone for its color, clarity, cut, and carat weight. We provide detailed descriptions and images, enabling you to make an informed choice.
Can I customize a piece of gemstone with a specific jewellery?
Absolutely! Our bespoke design service allows you to collaborate with our designers to create a piece that reflects your vision and personal style. Contact our team for more information.
What is your return policy?
We offer a hassle-free return policy within 7 days of purchase. If you’re not completely satisfied with your order, simply follow our return instructions, and we’ll assist you in the process.
How do I care for my gemstone jewellery?
Gemstones are delicate and require proper care. We provide care guidelines with each purchase to help you maintain the beauty and luster of your jewelry. Avoid exposure to harsh chemicals and consider professional cleaning periodically.
What is your approach to ethical sourcing?
Ethical sourcing is a fundamental principle for us. We work with miners and communities who adhere to responsible practices. Our commitment to sustainability extends to every aspect of our operations.
Are your prices competitive in the market?
We strive to offer the best value for the quality of gemstones and craftsmanship we provide. Our prices reflect the exceptional nature of our products and our dedication to customer satisfaction.
How do I contact customer support?
You can reach our customer support team via phone, email. Our knowledgeable representatives are available to assist you with any questions or concerns you may have.
